Question 1

Why is there a product "swirl" on the lid, and some empty space in my jar?"

Accepted Answer

The swirl you might find on the lid of your jar is evidence of the hand-packed nature of our filling process!   We pack and fill all of our jars by hand. After we wash and sanitize the jars and fill them with our spread, we seal the lid and invert the jars as part of our process to ensure the safest product.    Because Ooyoo is such a thick and rich spread, often product will remain on the lid, and there might be some empty space in the product in the rest of the jar from this swirl.   The first person who opens the jar gets to eat the swirl!

Question 2

Why are there little dots in my spread?

Accepted Answer

We use whole leaf earl grey tea, cinnamon sticks and cocoa for flavoring. So, if you find any dark dots in your spread, that is the result of our use of whole, natural ingredients and our handpacked process for Ooyoo.

Question 3

Do I need to refrigerate this? How long is this safe to eat?

Accepted Answer

Our Ooyoo spreads do not need to be refrigerated before or after opening - they should remain safe to eat and shelf stable. Our hot-fill process vacuum seals our jars for freshness and safety.    Additionally, an unopened jar of Ooyoo spread is shelf stable and safe to eat for over 12 months.   Once opened, we recommend enjoying your jar of Ooyoo spread within 2 - 4 weeks for best results.

Question 4

I've had the jar opened for a while, why are their crystals in my spread?"

Accepted Answer

Because we only use natural ingredients and no preservatives, sometimes crystals can form over time (jar open for longer than four weeks) - this is perfectly natural and safe!   The crystals are safe to eat. You can spread on warm or hot food or bake with the crystallized portion to melt it into your food.

Question 5

Do Ooyoo spreads contain any allergens?

Accepted Answer

Our products contain milk and honey.   In addition, Ooyoo spreads are currently produced in a shared commercial kitchen facility that processes common allergens such as peanuts, tree nuts, soy, gluten and shellfish. While we do our very best to omit any allergens in our products, we do not advise anyone with a severe allergy to try our product at this time.

Question 6

Shipping is expensive! Is there any other way to get your product?

Accepted Answer

We are aware of how expensive shipping can be! We use glass jars and metal lids to make our product packaging sustainable - unfortunately that means more weight.    To make things easier and more affordable, we also offer free in-person pick up at either of our two locations: 1. Northeast Minneapolis location at 1025 Main St. NE, Minneapolis MN, 55413 2. The Good Acre (our shared commercial kitchen), located at 1790 Larpenteur Ave. W, Falcon Heights, MN 55113.   Please place an order and leave a note that you would like to pick up your order, your preferred location, and whether you prefer to be contacted by email or phone number. We will arrange a pickup time at your earliest convenience!   Additionally, we are available at Curiosity in NE Minneapolis (https://curiosityhomedecor.com) as well as Gustaf's Up North Gallery in Lindstrom, MN (https://www.gustafsupnorthgallery.com) - please stop by to check out these wonderful stores! They are both hidden treasures in their neighborhoods.    If you like our products, please contact your local grocery store or co-op and let them know you'd like to see Ooyoo on their shelves!

Question 7

How do I place an order?

Accepted Answer

Placing an order is simple!   You can order through our online site here www.ooyooyum.com/shop   We also currently sell at the Northeast Minneapolis Farmers Market! Please stop by to say "Hi" and try some free samples! https://www.northeastfarmersmarket.com/markets   *Do note that all orders have to be placed at least five (5) days before pick-up!

Question 8

Do you ship internationally?

Accepted Answer

Unfortunately, we do not ship internationally at this time.